I had been having issues with overheating and needed to get it checked before a road trip. My heater was also blowing cold air. They told me were very busy but they could find time to diagnose the problem. They checked it out and told me that the dash temp reading was inaccurate and that everything was working correctly. They removed air from the system and topped off the antifreeze. They charged me the checkout fee and a bit extra for the antifreeze/air removal.
Love this neighborhood gem! I got tired of paying dealer prices and found Wally and Son right in my back yard! They've helped us to maintain all our cars. Convenient and thorough, always helpful.
Generally, I'm not one to go this route, however this sucked.
When I inquired about any kind of discount/compromise due to all the time they had taken me out of work, and the fact that they hadn't consulted me for an increase over the quote, I was simply told "Sorry dude". Jamie was incredibly rude and unhelpful. Very poor customer/interpersonal skills on full display. Won't give another penny to them.
"Steer" clear of this place or pay the (always increasing) price!
I chose Wally and Sons based upon all of the positive feedback from google reviews but unfortunately my situation was not every positive. I have had to bring my 2006 Dodge Dakota in 3 times over the past 7 months and have spent close to $2,000 on various repairs. On my 2nd visit I had a small transmission leak and during the repair they found another $1,000 of work that they said should be done. I trusted the estimate because they seemed honest and told them to fix everything. When my truck was returned to me they said to bring it back after 500 miles so they could check their work. When i brought it back 2 weeks later I kindly informed them that since they returned it to me the engine had stalled and died 3 separate times, this was NOT something that was happening before and it started immediately after they returned the vehicle to me. A day later they returned the vehicle and said they couldn't find any issues but they decided to replace the ignition and said I owed them $100 for the work. I was shocked because I had just spent $1000 to have them "fix everything" and I explained that this engine stalling had to be related to whatever changes they had made to the vehicle when they last worked on it. They said by that justification anybody who comes to their shop once would come back again and expect free work and they would never make any money. Well seems to me if you do a quality job fixing a vehicle the first time then people won't be coming back all the time expecting "free work". I guess it's all about the money for them. I won't be a repeat customer.
Top-notch mechanic that goes above and beyond. They were recommended to me and now I'm going to recommend them to everyone else!
This last time, I was quoted $336 for headlight assembly replacements. Well naturally the parts came in wrong, they did half the job and told me to come back. Then when they finished up, the cost was $420. I wasn't asked or consulted on any price increase AND it was the second chunk of time out of my workday to come have this done.
Because of my planned trip I wanted a second opinion. I took it to a different shop and they told me the water pump needed to be replaced. I later looked at the old water pump and the impeller was completely eroded away.
What started out as an ok relationship, quickly became toxic after just 2 projects. They will quote you a nice low price to get you to have them do the work then all the sudden it's more expensive when you go pick up your vehicle. Both times, they did not receive the correct parts on time and it took multiple trips (in the middle of my workday since they aren't open otherwise) to get what should have been simple things done.
Wally Son Automotive Service Repair is a US Car Repair based in Portland, Oregon. Wally Son Automotive Service Repair is located at 9650 SW Canyon Rd, Portland, OR 97225, USA.
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