Dishonest and Rude
When I first contacted Smooth Move People, I asked Greg how much packing and moving would cost. He asked me how large my home was and whether it was furnished sparsely, average or more than average. After answering his questions, Greg told me that the job would require two men one day to pack, and two men one day to move. He asked me to move all clothing, electronics, artwork and glass table tops. Prior to moving day, I moved those items AND a medium sized U-Haul truck full of property. This significantly reduced the job that Greg’s crew had to do.
The “Estimate.”
This moving service broke the glass in my sofa table, upper glass and lower glass. they broke the leg on my dresser and then broke the leg or an end table. the movers that were with me gave me a form to fill out and assured me it would be replaced and repaired, I called the owner he began a long litany of how no one ever in all his days ordered $85.00 damage rider on his policy offered to his customers. If you use this man's service be prepared to have you item broken. Be prepared to listen to him tell you he will cover everything. be prepared for the fact that his insurance for $85 covers a small percentage of the repair or replacement cost entailed. The movers are not experienced the owner is hyper and automatically assumes you have a beef with him, before you vouve even gotten past hi. I wonder why this man is so hyperactively defensive. Could it be that he is ripping people off? I would have had better service and fewer broken things had I simply posted an ad on craigslist for moving help.
Damages
Two men showed up on packing day, but quit early when they ran out of boxes. (Greg had assured me that they always brought extra boxes to avoid this problem) The next day, two men showed up in one truck which was completely disabled when the front axle broke. Another truck arrived a few hours later. One of the men told me that a third man was coming to help with the move, and that I would not be charged for his time. At 11:30 pm, the man in charge of the move told me that they had not finished moving all my property. He showed me a cellphone picture of my garage full of items, and told me that it would take another three hours to complete the move. (I moved those items myself at a later date). Then, he asked me to pay the Bill of Lading which charged me for their meal break time and the time spent waiting when their truck broke down. When I objected, he reluctantly reduced the charges by two hours. More importantly, he told me that Greg regularly underestimates moving services when a customer calls, then blames his employees when the customer complains.
No, this was not a “smooth move.” Greg lowballed the “estimate.’ Then, his crew left my house a dirty mess and damaged my property. Finally, I had to endure Greg’s excuses and hysterics for ten months while my washer and dryer were broken. I was overcharged AND had to pay for damage that I didn’t cause. I don’t know how this move could’ve been any worse.
worst customer service I have ever experienced. The bald slim mover smoking like a chimney was so rude when asked to move his truck. Using foul language telling me to f myself. I called the company to speak with someone and was told, "I don't know what you said to cause him/our employee to say that " the owner did not apologize at all. this employee is rude and has made me feel uncomfortable. Do not use companies that are rude to people or cannot understand customer service.
Many items were damaged during the move, but my main concern was getting my washer and dryer repaired. (Both units required expensive control boards).At first, Greg admitted that the appliances were damaged because his men overloaded the truck. But later, he blamed me for not preventing his men from overloading the truck. (I didn’t know that was my job). Six days after the move, I hand delivered a repair estimate for $842 to Greg and asked him to promptly OK the repairs. He refused. Greg insisted that he could find cheaper parts and have his handyman install them. He was angry and frustrated that I would not agree to install the parts myself. Greg would only agree to professional installation if I would cover all labor costs over $100. It took Greg more than 10 months to obtain the parts and arrange for the repairs. And, the washer control board is not under warrantee because of Greg’s decision to go cheap. I had to constantly email Greg asking for progress reports. His replies were angry and incoherent. Several times, he promised to deliver the parts, then failed to do so. I complained to ODOT, but they were no help at all.
I hired Smooth Move People to pack and move my household items less than two miles. The owner, Greg Rivelli, quoted packing/moving labor costs, then demanded more than double that “estimate” after the move. His employees caused more than $1,000 of damage to my property, then he blamed me for not supervising his crew as they loaded the truck. It was more than 10 months before Greg arranged to repair my broken washer and dryer.
My wife and I have used the services of Smoth Move People twice now and both time have been so grateful for the customer service, professionalism and quality of work with unbeatable pricing. These guys showed up and simply got the job done. I highly recommend!
A few weeks later, Greg demanded that I pay the full bill PLUS labor for the third man called to help on moving day. Including these demands, total labor charges for the job would’ve been $2,352. Total labor charges based on Greg’s “estimate” were only $1,160. I later learned what Greg already knew, that a moving estimate is not binding unless the mover has examined the contents of your home.
Worst customer service I have ever experienced. Scheduled for 9:30AM and the owner call at 9AM that the driver is sick and can't make on time. He was extremely rude and kept telling you can cancel it because he knew I do not have other choose. Finally they came at noon. Brook my lamp shade, missing some part of my bed hardware. The only paid $12 because he believes it's repairable. I really don't know how it's repairable while lamp is broken to several pieces. Unless he thinks to glue it. not recommended at all
Smooth Move People is a US Moving Company based in Portland, Oregon. Smooth Move People is located at 701 SE Woodward St, Portland, OR 97202, USA.
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