Shop somewhere else if you can.
West elm is part of Williams Sonoma and their delivery system is slow and one arm doesn't know what the other is doing. Some of the products are very nice but if you want to return something you're on the hook for expensive shipping, even if you haven't taken delivery. The store is really more of a showroom to order on line, then deal with the onerous and slow shipping situation.
This place! You won't want to leave. Honestly. The staff is so helpful (Mimi is the best!) and they have terrific ideas -- even setting up a designer to see your space if needed. Plus, the sofas and chairs on display are comfy -- all you need is a good Netflix show and a snack and you really would not leave!
Maybe the worst customer service I've ever experienced. Still waiting for a delivery after 6 phone calls over 4 days... 20+ minutes on hold twice... disconnected after hold both times. Runarounds with absolutely no resolution. Dispite arranging for and agreeing to separate delivery dates for separate items, they are apparently now holding the first item hostage until the second (special order) comes in in December. Apparently they don't care if an elderly cancer patient has to sleep on a mattress on the floor.
I really like this store, great furniture, good layout. But the staff just doesn't acknowledge you. I'm usually the type that kinda likes to browse by myself, but there's just no acknowledgement. Good number of employees just talking amongst themselves but couldn't care less to interface with their customers.
I went in to touch and test out the Leesa mattress (I found it underwhelming). They have the display in the back of the store. I wandered in, found the display, layed down and talked with my partner, read the materials there, and walked out. I never saw an associate, let alone was offered any help in answering my questions. Made my decision pretty easy!
West Elm is a US Furniture Store based in Portland, Oregon. West Elm is located at 1201 NW Couch St, Portland, OR 97209, USA.
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