Hands down best customer service I've had anywhere. Went in knowing next to nothing about bikes, after two tries walked out with a bike that I love and new love of cycling! They will be my bike shop for life. Super friendly and knowledgeable and not stuck up bike people, patient with even the dumbest question.
Best bike store on West Coast! Awesome selection, great staff, and cool vibe...
I have NEVER been in the store before, but I did just purchased a used Colnago in the Portland area. I was extremely concerned about shipping, the seller told me not to worry, "I'm taking it to River City Bicycles to have it packaged for shipping." I received my new to me bike from UPS, River City Bicycles packed that bike in the most perfect fashion I have ever seen. No marks, damage, scuffs. Just a perfectly packed road bike. Great job RCB!!
I purchased a new pair of cleats at RCB this morning and was blown away by how patient and kind and helpful John was. He answered all of my questions, helped me pick choose the best shoe for me, and even watched me take a few laps in the parking lot (and helped me up when I fell). I never felt pressured to buy anything more expensive than what was in my budget. Every experience I've ever had here has been the same: customer service is impeccable. Just an incredibly knowledgeable, friendly, and chill group of people who want to help you ride in whatever way is comfortable for you.
Hands down the best bike shop in Portland! I bought my first road bike last year at River City and took it in today to be serviced and add new pedals. The staff is extremely knowledgeable and has never tried to up-sell me. They're honest with what needs to be fixed or adjusted and teach you along the way. The man assisting me showed me several pedal options and explained the benefits and differences of each one. When it came to the tune-up, he didn't even charge me because not enough things needed to be adjusted, however, he still tweaked a few things (also free of charge). When at the checkout, he even honored a 10% discount that wasn't going into effect until two days from now for their anniversary sale - a sale I didn't even know was going on. I couldn't be happier with River City. Thanks and keep up the good work!!
River City Bicycles is a US Bicycle Store based in Portland, Oregon. River City Bicycles is located at 706 SE Martin Luther King Jr Blvd, Portland, OR 97214, USA.
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