If there was a way to give 0 Stars I would. This has to be the worst experience ever. We came to Zales and had a interesting experience with a sales rep who which we bought the ring from. Then without them letting us know we had to bring it back to get sized and it was told that it would take 2 to 3 weeks and we asked for them to expedite it at the charge for not disclosing to the length of time that it would take to get it sized. They are blind and said that they would eat the cost of getting the ring expedited so it took about a week to get her ring back I told them that I was seriously concerned about jeopardizing the Integrity of the Ring. I called too many local Jewelers to see if I could get inside quicker and they said that they did not want to touch the ring because sizing a ring any more than one size down would jeopardize the ring and possibly make the diamonds fell out. 3 days later from getting the ring back sure enough the diamond fell out we had to take it back to the jewelry store and they recommended not replacing the diamond because the problem with just persist and to go ahead and get a Specialized ring ordered. Once I spent well over an hour in the store with us sales rep she called me back on my way home just to let me know that they do not make quarter-size is when they do specialize rings and that Not only was I going to have to wait 12 weeks for my ring to get back I was also going to have to wait another 2 to 3 weeks for it to be sized quarter sized down. We called continuously to check on a ring and they assured us that they had no way of checking the status it was either done or not and they will let us know. Needless to say after a very long time of waiting and many many empty promises we've decided to get our money back to be continued
Expensive, sometimes convenient, and very difficult to get a hold of. Beautiful rings though, my wife loves hers.
Me and my wife had a fantastic experience here picking out a ring for me and on a separate time for her. The clerks were both very patient and calm and always held us both responsible for choosing the ring. This place is fantastic and outshines ( no pun intended ) the competition. Thank you!
Beautiful selection of rings and the sales associate Morgan that we worked with has been very accommodating. Had to special order my engagement ring and wedding band since I wear a small size. They said it could take up to 8 weeks and we received them in 6.
Bought a $500 watch. The strap came off the second time wearing. Clearly defective. The store said I ripped it off. Did not want to replace it because I wore it. Was going to charge me to get fixed. Check online prices before buying also.
After trying on my soon to be husbands ring a few times we decided it needed to be a bit smaller and when we went back in she special ordered a size down with no trouble at all.
Zales is a US Jewelry Store based in Portland, Oregon. Zales is located at 12000 SE 82nd Ave, Portland, OR 97266, USA.
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