I went to ER during my trip on two occasions. Both very late at night and pretty early in the morning. The service provided was excellent, the staff was friendly and both physicians were nice to talk to. I had no wait time and it was on the weekend.
They may have some good doctors here but boy, does the billing department need a clean sweep. Specifically Clarissa and even worse, Erica - who is apparently a "team lead" and found it very necessary to be sarcastic towards me and felt no remorse at all for having me call my mother who has stage 4 cancer to re-verify that I can speak to them regarding their billing. Since when do customers call from THEIR phone? If you want to make someone verify that they are on the account, shouldn't you start by calling the patient yourself (to make sure that the person is actually the patient)?
And last but not least, you guys are dealing with patients and patient family members. Show some empathy towards people who are probably going through tough times - don't talk over them, sarcasm doesn't help, let them speak .. you work in health care not a call center.
I was seen in the ER for a dislocated shoulder. The care I received was outstanding. I was seen quickly, despite the ER being extremely busy. The triage nurse was very efficient. She ordered x-rays right away, which were taken while I was still in the waiting room. Once I was taken to a room, my nurse started an IV and I was seen by Dr French in less than 5 minutes. I was immediately given pain medicine and Dr French thoroughly explained what he needed to do in order to pop my shoulder back in. I think Dr French is outstanding. He has a great demeanor, he listens, and he is a very down to earth guy. I would definitely return to Good Samaritan's ER, and would most certainly see Dr French again. In fact, I would request Dr French if I ever had to return to Good Samaritan.
Overall, I was moderately satisfied with the podiatrist, but very disappointed in the way they handle the billing. Will not be returning to this hospital. With so many good options in Portland, I would advice OHSU or Providence in NE. Great customer service and bedside manner.
Went to see a podiatrist at the clinic, and he advised me to go get an xray. I reluctantly went to the X-ray department, and was ensured by the receptionist that the 25 dollars I was paying would cover the cost of the services. I then received a $185 charge from Good Sam, and an additional charge from Diagnostic Imaging. When I called to ask about these charges, they placed the blame on me and said I did not do a good enough job checking benefits.
We went here after moving to Portland the day before and were very amazed at the experience we had. After explaining the symptoms, we were treated with respect instead of being condescended. We were taken back to a bed very quicky and the doctor was also very quick! He was very understanding and we were out very quickly. This was a great hospital, after working in one for 2 years, I would recommend this one!
Legacy Good Samaritan Medical Center is a US Hospital based in Portland, Oregon. Legacy Good Samaritan Medical Center is located at 1015 NW 22nd Ave, Portland, OR 97210, USA.
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