****Update****
I came in here Tuesday afternoon with my brother, and we were helped by an extremely helpful staff member who showed us product for students (both of us are going to college). I was going to buy a mac book but now I'm getting the surface pro thanks to his advise!
I would very much like to give this a 5 star, but a couple tech guys and the "assistant manager" needs an attitude adjustment and some more people skills.
Upper management got involved and resolved the issue. Took a few emails and phone calls, but at least they reviewed everything, answered, and rectified the situation. I have had ZERO issues with the replacement, wifi is full signal, no ghost mouse movements, no random freezing, more than 4 hour battery life, and keyboard stays connected. Andy assisted with my replacement and again, amazing service from him. He needs to be promoted!!
Why can't phone line reach the store directly? Drove 30min and get sent back due to lack of an real appointment, wont help even while no customer at all in the store ... What a great experience! :(
The first experience was excellent. Not much was done to fix the issue... but it was anticipated. Was told to use my computer and see if things improved... if not, make an appointment and they will reformat and reinstall. Made an appointment, explained what needed to be done, reformat, reinstall, ect... after an hour commute... showed up and was told its a 15 min courtesy consult.
Stopped in and DAVID was amazing. So friendly and knowledgeable. Made our experience awesome. Recommend to everyone
Wth did I make an appointment for? To show up to make another appointment? When i began to get upset, the manager stepped in and repeated the 15 min courtesy thing blah blah blah. No not acceptable. I was there the first time, followed their damn policy, made another appointment, explained what the appointment was for, showed up and waisted my time!! Still NOTHING WAS FIXED!! WHAT THE HELL AM I SUPPOSE TO DO WITH A DAMN 1500 DOLLAR COMPUTER THAT ONLY CONNECTS TO THE INTERNET HALF THE TIME!!
Very good experience in my first training. I am switching from a MAC to PC and the trainer understood both the MAC and PC. Have newly purchased PC at early stages of getting comfortable. Trainer was patient, good listener and was able to focus on the specific challenges to ensure most import concerns were addressed in a timely manner. Anything that came up that he was not able to answer, there was someone else in the store who was an expert in that area and available to help. It was also nice they offer water and coffee:)
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