We got our car broken into in their parking garage. They told us there was nothing they could do then just turned to the next guest. I get it. Park at your own risk but damn at least sympathize? The pathetic part about the whole situation was, the manager was too scared to come out and talk to us face to face. We waited in the lobby for an hour only for the front desk to keep coming up with excuses on why the manager couldn't see us. ...When he was just sitting in the back? You're a coward. Man up and take care of business. Not only as a manager of Jupiter, but as a damn adult.
The picture of the sloth was the best.
Wonderful. The staff was very helpful. You can tell that management has faith in their employees as the employees move through their job w confidence. They were fun and I liked that they felt comfortable enough to joke around.
Thank you so much!
Jupiter hotel, please continue to believe and encourage your employees to be themselves. Guests can tell when employee are taken care of as it definitely showed in our stay. You’ve got some amazing ones and I hope they stay around for my return.
Always love staying with you guys. We were thrilled to get upgraded for my wife’s birthday to a quieter side of the building. The bed was incredible. We had some merlot from a friend’s room and it was quite good! I tend to go more cab, but this was yummy. Would love to know where to buy one of the grey blankets on the bed. They’re perfect.
The hotel was very cool and in the perfect location. Having the Doug Fir next door is a huge bonus. I do think it would be nice if the staff knew a bit more about neighborhood restaurants. We asked about a place to get a sandwich and they couldn’t recommend anything outside of DF or a brewery. However the staff were all very pleasant and willing to help with whatever we needed. Throughout our stay we found awesome places nearby (especially Grendel’s coffee shop across the street) and were surprised the staff hadn’t mentioned any of them. Our room never got cleaned the first day for some reason we couldn’t figure out but was cleaned well the next day. We had no problems with it being too noisy on the quiet side at all. The Jupiter Hotel is more than just a quirky concept since it is executed so well. Can’t wait to visit again!
We had a great time as always. Just a super fun hotel and really easy to get everywhere from the location. We did have an incident with the rain where the pipes set back up barf (or what looked like barf) into our shower. But the Gal at the front desk was really apologetic and resolved the issue very quickly by moving us to a different room. I was very thankful she quickly provided this solution and made the rest of our stay enjoyable. When checking out, she provided notes so the guy at the front was able to help us as well. He gave us complimentary parking that really help resolve the situation as well. All in all we would come back for sure. Great customer service and quick resolutions.
Jupiter Hotel is a US Lodging based in Portland, Oregon. Jupiter Hotel is located at 800 E Burnside St, Portland, OR 97214, USA.
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